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Privacy Policy

Privacy Policy

Last Updated: 8/23/23

This Privacy Policy outlines how DBA Moodu, Healthy Minds LLC (“Moodu,” “we,” “us,” or “our”) collects, uses, shares, and protects your personal information when you interact with any of our services, including the Moodu AI emotional support app (“the App”), our website, and any related online or offline interactions. By accessing or using our services, you acknowledge and agree to the practices described in this Privacy Policy. We encourage you to read this policy carefully to understand our data practices and how we handle your personal information.

Types of Information We Collect

When you interact with Moodu, whether through our website or mobile application (“the App”), we collect various types of information to provide you with a seamless and personalized experience. Below, we outline the categories of information we gather:

  1. Personal Data: We gather personal details that you voluntarily provide, such as your name, email, phone number, age, and gender. This information is utilized to enhance your interactions with the App, specifically for AI pre-prompt configuration. Our aim is to optimize the emotional support provided by tailoring it to your preferences.
  2. Chat Data: Your interactions within the App, whether through text-based or voice chat, are considered chat data. It’s important to note that we do NOT access your chat data unless you are using a test account where you have explicitly consented to allow your chats to be used for improving our AI responses and recommendations. Your private conversations remain confidential.
  3. Usage Data: We monitor how you use the App, including which features you access, the content you view, and your usage patterns. This data helps us enhance the overall App experience and ensures it aligns with your preferences.
  4. Order Information (Web and App Purchases): When you make a purchase or attempt to make a purchase through the Site (for web purchases) or within the App (for app purchases), we collect specific information from you. This may include your name, billing address, shipping address, payment information (such as credit card numbers and digital payment details), email address, and phone number. We use this information to facilitate your transactions and provide you with the products or services you request.
  5. Email and Text Message Marketing: With your explicit consent, we may use your contact information to send you promotional emails or text messages. These communications may include updates about our services, relevant information, or special offers. You can opt out of receiving these communications at any time by clicking the unsubscribe link in our emails or replying “STOP” to our text messages. Your preferences matter, and we respect your choices.

In addition to the above, we also automatically collect certain Device Information using the following technologies:

  • Cookies: These are data files that are placed on your device or computer and often include an anonymous unique identifier. For more information about cookies, and how to disable them if desired, please visit All About Cookies.
  • Log Files: Log files track actions occurring on the Site and collect data, including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.
  • Web Beacons, Tags, and Pixels: These are electronic files used to record information about how you browse the Site.
  • Subscription Data: When you subscribe to our services, your data will be used for email and text message marketing, provided you have consented to such communications.

We collect this information to ensure the seamless operation of our services, deliver effective emotional support, and personalize your experience. Moodu is committed to safeguarding your privacy and utilizing your information responsibly. If you have any questions or concerns regarding your data or how it is used, please do not hesitate to contact us using the information provided in the “Contact Information” section of this privacy policy. Your trust is invaluable to us.

Use of Information

At Moodu, we value your privacy and are committed to using your information responsibly and transparently. Below, we outline how we utilize the different types of information we collect:

Personal Data: The personal details you provide, such as your name, email, phone number, age, and gender, play a crucial role in enhancing your experience with the App. We use this information for the following purposes:

  1. Service Provision: Your information helps us grant access to the App, optimize your experience, and tailor emotional support aligned with your preferences.
  2. AI Configuration: Personal data is instrumental in refining AI pre-prompts, ensuring they comprehensively understand your unique needs and provide relevant support.
  3. Communication: Using the contact details you provide, we may reach out to you about your App usage, send updates, or share relevant information. This may include promotional emails or text messages, as permitted by your consent.
  4. Aggregated Data: We may anonymize and aggregate user data for insights and service enhancement. Please rest assured that this data is devoid of personally identifying information and is used solely to improve our services.

Chat Data: Your chat interactions within the App, including text-based and voice chat, are considered chat data. We want to clarify that we do NOT access your chat data, except in the case of test accounts where users have explicitly opted in to allow their chats to be used for developing better pre-prompts for individualized AI responses and recommendations. Your private conversations are yours alone.

Usage Data: We monitor how you use the App, noting which features you access, the content you view, and your usage patterns. This data is invaluable for enhancing the App’s overall user experience, ensuring that it aligns with your preferences.

Order Information (Web and App Purchases): When you make a purchase or attempt to make a purchase through the Site (for web purchases) or within the App (for app purchases), the information you provide, including your name, billing address, shipping address, payment information, email address, and phone number, is used for the following purposes:

  1. Transaction Facilitation: We utilize this information to process your transactions, complete your orders, and deliver the products or services you request.
  2. Email and Text Message Marketing: With your explicit consent, we may use your contact information to send you promotional emails or text messages about our services, updates, or relevant information. Your preferences matter, and you can opt out of these communications at any time by clicking the unsubscribe link in our emails or replying “STOP” to our text messages.
  3. Retargeting: To provide you with a more personalized and relevant experience, we may use your order information for retargeting purposes. This may include showing you advertisements or offers related to your previous interactions with our Site or App. Our goal is to ensure that you receive content and offers that align with your interests and needs.

Please be assured that your data is handled with the utmost care, and we are committed to protecting your privacy. If you have any questions or concerns regarding how your data is used or wish to exercise your rights, please do not hesitate to contact us using the information provided in the “Contact Information” section of this privacy policy. Your trust is essential to us, and we strive to maintain it.

Data Sharing and Disclosure

Service Providers: Certain trusted third parties, like OpenAI and ChatGPT, will access your data for service delivery. Once your data is shared with these entities, we cannot guarantee its protection, so please be cautious about the information you share.

Legal Compliance: To fulfill legal or regulatory requirements, we may disclose your information.

Ownership Changes: Should there be mergers, acquisitions, or asset sales, your data might transition to the new entity, adhering to this policy.

Data Security

We employ preventive measures against unauthorized data access. However, online transactions and storage can’t always ensure complete data security. Additionally, we maintain strict internal policies to ensure that our employees and developers do not access or misuse user data.

Chat Confidentiality

We value your privacy and understand the sensitive nature of your conversations within Moodu. While chat data, including text-based and voice chat, is stored for technical purposes, we assure you that it remains confidential and is not accessed, monitored, or used for any other purpose. Your private conversations are yours alone. We may access chat headings to provide recommendations but not the chats or personal conversations with the AI.

Third-Party Links and Services

The App may contain links to third-party websites or services that are not operated or controlled by Moodu. This Privacy Policy applies solely to information collected by the App. We encourage you to review the privacy policies of any third-party websites or services you visit or use.

Pre-Prompts for Tailored Experience

The App may utilize pre-prompts to gather information from users in order to create a more tailored experience. These pre-prompts may involve asking questions or providing suggestions to guide your interactions with the App. The decision to respond to pre-prompts is entirely voluntary, and you have the option to skip or ignore them if you prefer. Your decision to engage with pre-prompts will not impact your access to the core functionality of the App.

Misinformation Disclaimer

While we strive to ensure the accuracy of the information provided in the App, we are not responsible for any misinformation that may arise. The chat algorithm used in the App leverages the OpenAI ChatGPT API. The responses generated by the chat algorithm are based on the available data and models at the time of usage. We cannot guarantee the accuracy, completeness, or reliability of the information provided by the chat algorithm.

Children’s Privacy

The App is not intended for use by individuals under the age of 18. We do not knowingly collect personal information from children. If you believe we have inadvertently collected personal information from a child, please contact us to request its deletion.

Electronic Communications

When you use Moodu, you provide express consent for us to communicate with you electronically. This could be through email, text messages, in-app notifications, or other electronic methods. We collect and store the contact information you provide and use it to send notices, updates, billing information, promotions, and other relevant communications related to Moodu.

Sharing Your Personal Information

At Moodu, we may share your Personal Information with trusted third parties to assist us in delivering and improving our services. Below, we outline some of the third-party services and technologies we collaborate with:

1. WordPress: Our website is powered by WordPress. To learn more about how WordPress handles your Personal Information, please refer to their privacy policy: WordPress Privacy Policy.

2. Google Analytics: We utilize Google Analytics to gain insights into how our users interact with our Site, mobile applications available on app stores, and web apps. To understand Google’s practices regarding your Personal Information, please review their privacy policy: Google Privacy Policy. You also have the option to opt out of Google Analytics: Google Analytics Opt-out.

3. Apple App Store and Google Play Store Ads: Within our mobile applications, we may feature ads provided by the Apple App Store and Google Play Store. These ads are subject to the privacy policies of the respective app stores.

4. AI Print Tracking: We may employ AI print tracking for specific purposes.

5. Facebook SDK and Facebook Pixel: To enhance our app’s functionality and deliver relevant content and advertisements, we integrate the Facebook SDK and Facebook Pixel. You can find information about how Facebook manages your Personal Information by visiting their Data Policy. You also have control over your ad preferences and can opt out of personalized ads on Facebook by adjusting your settings in Facebook Ad Settings.

6. TikTok: We may use TikTok for advertising and analytics purposes. You can learn more about how TikTok manages your Personal Information in their privacy policy.

Compliance with Legal Obligations: We may also share your Personal Information when required to comply with applicable laws and regulations, respond to legal requests such as subpoenas and search warrants, or protect our rights.

Behavioral Advertising: As part of our services, we may use your Personal Information to provide you with targeted advertisements or marketing communications that we believe may align with your interests. For an in-depth understanding of how targeted advertising functions, you can visit the Network Advertising Initiative’s (“NAI”) educational page at NAI Educational Page.

Opting Out: You have the option to opt out of targeted advertising through the following links:

You can also opt out of certain services by visiting the Digital Advertising Alliance’s opt-out portal at Digital Advertising Alliance Opt-out.

Your privacy is important to us, and we strive to provide transparency in how your Personal Information is shared and used. If you have any questions or concerns about your data, please do not hesitate to contact us at support@moodu.ai.

Changes to the Privacy Policy

We reserve the right to modify this Privacy Policy at any time. Any updates or changes will be effective immediately upon posting the revised Privacy Policy. We encourage you to review this page periodically to stay informed about our privacy practices.

Health Information Regulation

Moodu is an emotional support tool that does not provide medical services or handle protected health information. Therefore, we are not subject to regulations such as HIPAA in the United States or other similar regulations in other jurisdictions. If you require services that fall under these regulations, please consult with appropriate healthcare providers or organizations.

Additional Information

Data Retention: We retain user data for as long as necessary to fulfill the purposes outlined in this policy. Upon request, we will delete your data, except where required for legal or regulatory compliance.

User Rights: You have the right to access, rectify, erase, and restrict the processing of your personal data. You can exercise these rights by contacting us at support@moodu.ai.

Cookies and Tracking Technologies: We may use cookies or other tracking technologies to enhance your App experience. You can opt out of non-essential cookies through your browser settings.

Data Breach Notification: In the event of a data breach, we will notify affected users promptly and take appropriate remedial measures.

Privacy Rights of California Residents

If you are a resident of California, you have specific privacy rights granted under California Civil Code Section 1798.83, also known as the “Shine The Light” law. This section outlines your rights and how to exercise them. You have the right to request and obtain information about the categories of personal information that Moodu has disclosed to third parties for direct marketing purposes during the preceding calendar year. This information includes the names and addresses of those third parties.

Right to Request Removal of Publicly Posted Data
If you are under 18 years of age, reside in California, and have a registered account with the Moodu App, you have the right to request the removal of any publicly posted data that you have provided or posted on the Moodu App. To request the removal of such data, please contact us using the contact information provided below, and include the email address associated with your account. We will take steps to ensure that the data is not publicly displayed on the Moodu App.

How to Make a Request

To exercise your rights under California Civil Code Section 1798.83 or request the removal of publicly posted data, please contact us using the following methods:

Email: support@moodu.ai

Please provide sufficient information to verify your identity and enable us to respond to your request effectively. We will respond to your request in accordance with applicable California laws and regulations.

GDPR Compliance

If you are a resident of the European Union (EU), please be aware that Moodu, Healthy Minds LLC, acknowledges and strives to comply with the General Data Protection Regulation (GDPR) as it pertains to the processing of personal data. However, we want to be transparent about our current compliance status.

Current GDPR Compliance Status

As of 10/23/23, Moodu does not currently have adequate GDPR measures in place to fully ensure compliance with all aspects of the regulation. We are actively working to improve our data protection practices and bring them in line with GDPR requirements.

Important Notice for EU Residents

If you are a resident of the EU, we recommend that you refrain from using our app or website at this time if you have concerns about GDPR compliance. We understand the importance of safeguarding your privacy, and we are committed to enhancing our data protection measures to meet the GDPR’s stringent standards.

Data Protection Officer

We have appointed a Data Protection Officer (DPO) who is actively engaged in improving our GDPR compliance efforts. The DPO can be reached at support@moodu.ai for any GDPR-related inquiries, requests, or concerns.

Contact Information

If you have any questions or wish to exercise your GDPR rights, please contact us at support@moodu.ai. We will respond to your requests in accordance with the GDPR’s requirements.

Legal Jurisdiction

This Privacy Policy and any disputes arising from or related to it shall be governed by and construed in accordance with the laws of the State of Arizona, without regard to its conflict of law provisions. Any legal action or proceeding arising out of or related to this Privacy Policy shall be brought exclusively in the courts of Maricopa County, Arizona.

Privacy Policy Updates

This policy might undergo changes. New versions will take effect once posted. Revisit this section periodically for updates.

Contact Us

For any queries or feedback regarding this policy, please connect with us at support@moodu.ai.

Your trust is valuable to us, and we promise to handle your data with utmost responsibility.